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Your in-house IT team alternative
With the increasing complexity of today's computer networks, our clients have found that it is not cost effective to have a full-time technology (IT) person on staff. By using TRowe.net for technology support and maintenance, our clients are able to eliminate the out of pocket expenses for training and equipping an on-site IT professional. Click here to check out our rates and service policies.
Outsourcing is THE solution
By outsourcing your IT service and support to TRowe.net, you're assured of 100% quality and reliability. We're not satisfied until you're satisfied. Whether we're building, supporting, or administering your systems, or developing custom solutions, we'll find a way to do it better, faster, and more cost-effectively.
Where you need us when you need us
We take great pride in providing fast and personalized support on-site, by telephone, by email, and through remote network access over the Internet. While we maintain regular office hours, we are available 24x7 through our Technical Emergency Hotline - 310.921.9504 and press 3, leaving a message will page a technician. We make every effort to return these calls in an expedited manner.
Rate schedule
These rates constitute consulting service during the hours of 8:00am to 6:00pm, Monday - Friday:
- On-site appointments (field calls): $150.00 per hour. This rate is per technician - For example, if the project requires a two man work crew, service is billed at $150.00 per hour x two technicians.
- Telephone support & troubleshooting: $150.00 per hour. We welcome your phone calls and will do all that we can to assist you with problems over the phone immediately, thus eliminating having to wait for a technician to come to you and the associated Travel Charge.
- Remote access support & troubleshooting: $150.00 per hour. Again eliminating down time and Travel Charge, this service allows our technicians to directly access your computer or network from our office to troubleshoot problems, immediately address concerns and provide hands on training. If you would like more information on our remote access troubleshooting, call or email us today.
- In-House Service: $150.00 per hour. Drop off your computer and save! At your convenience, bring your computer by any time during our regular business hours. Save Travel Charges and time.
- Non-Office Hours Consulting Rates: $225.00 per hour. Understanding that computer related problems can occur at any time TRowe.net is available on weekends, holidays and during non-business hours.
Service and payment policies
Payment terms
TRowe.net accepts check, Visa, Mastercard, American Express, or cash. While payment is DUE UPON RECEIPT for all services rendered, courtesy billing
is available upon credit approval. Invoices are issued the Monday following date of service. Courtesy billings are considered past due if payment has not been received by TRowe.net 10 calendar days after invoice date.
If payment is received after the due date a late charge of $20 will be charged. Additional $20 charges will continue to accrue every 15 calendar days until payment is received in full. Please call or email us if you have any questions or would like to learn how to save MONEY and TIME by using our online bill pay. If payments are consistently made late TRowe.net reserves the right to discontinue courtesy billing and all service will be provided under the terms of COD only.
Money Saving VIP Service Agreement Available
Our service agreements provide the benefit of priority attention and IT budgeting ease. If you think you will need our services on an ongoing basis we offer two prepaid service plans that will lower your expenses. Call or email us today for more information on our Service Agreements.